Data privacy is important to PortuLenaTours and we are committed to respecting your privacy. This privacy policy (“Privacy Policy”) contains important information about how we collect and use your personal data and the choices you can make about your personal data.

 

By accessing or using the PortuLenaTours www.portulenatours.com website (the “Site”), and/or by providing information to us in connection with our Site or services, you acknowledge that you have read and understood the terms and conditions of this Privacy Policy.

 

We collect personal data from you through our interactions with you and when you share it with us through the form on our site or via email.

 

We may produce anonymous data from your personal data and other individuals’ personal data by making the data non-identifiable to any person. We may use that anonymous data for our business activity.

 

Also, you may share personal data from a third party. For example, you may provide the name, email address and telephone number of a tour participant or tour service provider. In those cases, you are responsible for getting authorization from those third parties to share their personal data with us and to give us permission to collect and process their personal data in accordance with this Privacy Policy.

 

Data retention

 

We will retain your personal data for as long as:

- You maintain an account active on the Site;

- Needed to provide services to you;

- To maintain a record of your transactions for tax purposes;

- Necessary for customer service purposes;

- Necessary to comply with our legal obligations;

- To enforce our agreements.

 

Sharing of personal data.

 

Your personal data may be shared with third parties for purposes consistent with this Privacy Policy

 

Your data protection rights.

 

In some countries, applicable law may provide you with the following rights:

 

Right to access: You may request, at any time, information about your personal data stored by us.

 

Right to portability: You may request a copy of your personal data stored by us to be sent to you or to another party.

 

Right to rectification: You may request to correct inaccurate or incomplete personal data about you and stored by us.

 

Right to erasure: You may contact us to request to delete all your personal data. Your personal data will be erased, except in the following situations:

a. When necessary for the performance of the contract: like when you have a pending booking;

b. When necessary for our legitimate business interests: like if you have an open case with Customer Service, if you have a debt with us or with a user of the Site, if you are related to any kind of claim regarding our services or the services provided by a user of the Site and for safety reasons;

c. When necessary to comply with legal obligations: like tax information;

d. Your reviews may not be erased from the Site, but we will anonymize it and erase any information that may link to you.

 

Withdraw Consent: You may also withdraw your consent given to us to collect and process your personal data, at any time. In that case, we will no longer process your personal data, anonymize it or delete it, as appropriate.

 

When we ask you to provide personal data, you can decide not to provide it. In some situations, when you decide not to provide personal data to us, we may be unable to provide our services to you.

 

To exercise your rights please contact us at info@portulenatours.com

 

Cookies.

 

We use service providers like Google Analytics, Google Ads, Bing Ads, Facebook Ads, may use automated tracking technologies to tailor ads or deliver content when you are on our Site or on other sites. The information generated by the service providers will be stored by them, subject to their privacy policies and may be shared with us.

 

We use this information to:

 

a. Improve your browsing experience

b. Determine which areas and features are most popular and which may need to be improved;

c. Keep track of advertisements, search engine results, and your behavior on our Site.

 

Changes to this Privacy Policy.

 

Please review this Privacy Policy periodically. We may update or amend this Privacy Policy from time to time, at our sole discretion and without prior notice to you, by posting the updated version on the Site, or, if you have provided us with your email address, by sending you an email with the updated version with at least 30 days before the date it becomes effective. If you continue using the Site and/or our services, then you are deemed to have accepted the amended Privacy Policy.

 

You may contact us

 

To exercise any rights related to your personal data and/or to request any information about our Privacy Policy, please contact us at info@portulenatours.com

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